We strive to get all orders received before 1 PM (EST) shipped out the next day. We ship from our warehouse in CA. Orders not shipped the same day will be shipped the following (business) day. We will contact you if for some reason there are any delays. We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any USPS holidays. Orders received after 1 PM Friday – Sunday will ship on the following Monday, assuming Monday is not a holiday.
Please Note: tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM.
If your package is not delivered, please get in touch with your local post office immediately, and file a claim. There’s a chance that your package could be at their location. We ask that you please file a claim with them directly, and then reach out to our customer service team. We will be sure that you receive your order and appreciate your patience.
If you discover that your package is damaged after it is delivered, please contact our team at info@zonevapor.com
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
No, not if you have received your tracking information by email. All orders placed before 1pm, ET will ship the next day. Orders placed after 1pm ET will ship within two business days. If you have not received a tracking number, we will do our best to accommodate any changes to your order but we can not guarantee changes can always be made.
